Delivery

**Update 01/01/21 - From today all shipments made to destinations outside of the UK will be shipped exclusive of UK VAT. This means that the current VAT/Tax) portion of 20% that is normally added to all UK goods will be removed. Prices that appear on our website include VAT but at checkout and on entering a non UK shipping destination these prices will change and the VAT will be removed, reducing your basket price.

Please note that as a result you will be liable for your local Tax/VAT when the shipment arrives in your country. This is a new situation for our EU customers but has always been the case for all other worldwide destinations.

In addition and unavoidably there may also be a customs clearance fee levied by your local Customs Authority and DHL - this varies according to shipment value/destination and local import limits but as an estimate for EU countries this will normally amount to approximately 30 Euro per shipment. This charge is sadly out of our control.

Orders made by midday GMT will be dispatched the same working day. Orders placed after this time will be dispatched on the next working day.

Orders are dispatched Monday to Friday (with the exception of Public Holidays) and delivered on working days.

We are now shipping exclusively with DHL Express. This service ensures speedy and efficient delivery both in the UK and Worldwide with tracking and shipping updates by both e-mail and text.

United Kingdom

Order value Service Delivery time Cost
Up to £175 DHL EXPRESS 1-2 Working days £7.00
Over £175 DHL EXPRESS 1-2 Working days Free

Europe Eu Zone 1

Belgium France Germany Ireland Netherlands

Order value Service Delivery time Cost
Up to £250 DHL EXPRESS 1-2 Working days £18.00
Over £250 DHL EXPRESS 1-2 Working days Free

Europe EU Zone 2

Austria Denmark Italy Portugal Spain Sweden Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland Greece Hungary Latvia Lithuania Luxembourg Malta Poland Romania Slovakia Slovenia

Order value Service Delivery time Cost
Up to £300 DHL EXPRESS 1-2 working days £18.00
Over £300 DHL EXPRESS 1-2 working days Free

Europe Non EU zone 3

Norway Switzerland Monaco San Marino Lichtenstein

Order value Service Delivery time Cost
Up to £300 DHL EXPRESS 1-2 working days £30.00
OVER £300 DHL EXPRESS 1-2 working days Free

North America

Order value Service Delivery time Cost
Up to £250 DHL EXPRESS 1-2 working days £20.00
Over £250 DHL EXPRESS 1-2 working days Free

Australia & New Zealand

Order value Service Delivery time Cost
Up to £350 DHL EXPRESS 2-3 Working days £35.00
Over £350 DHL EXPRESS 2-3 Working days Free
Over £500 DHL EXPRESS 2-3 Working days Free

Rest of the World

Order value Service DELIVERY TIME Cost
Up to £350 DHL EXPRESS 1-3 Working days £30.00
Over £350 DHL EXPRESS 1-3 Working days Free
Over £500 DHL EXPRESS 1-3 Working days Free

United Kingdom Isle Of Man & Channel Islands

Order value SERVICE DELIVERY TIME COST
Up to £200 DHL EXPRESS 1-2 Working days £15.00
Over £200 DHL EXPRESS 1-2 Working days Free

Out of area / remote area deliveries

Our standard delivery charges will cover most areas of the world. However if you are in a particularly remote area there are sometimes considerable surcharges applied by DHL which we unfortunately cannot cover. If you place an order and we find that a remote / out of area surcharge will be applied by DHL we will contact you to discuss alternative shipping options or to request an additional payment to cover the surcharge.

Note on delivery times

Delivery times to addresses outside the U.K. are estimates only and cannot be guaranteed.

Items sent with DHL can be tracked at all times but please ensure you provide us with your e-mail address and mobile phone number to receive all of the latest updates on your shipment. Please note that a signature will be required on delivery.

Customs, duties and taxes

Handling and custom fees may apply to packages sent outside the UK. Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery. Please note that should you decide to return your order for refund we will be unable to refund you any costs you may have incurred for local duty/taxes.

Delivery address

We do not deliver to P.O. Box, BFPO or freight forwarding addresses. Depending on the policy of your credit company we may only able to deliver to your debit/credit card billing address.

Delivery delay notification

If we are unable for any reason to fulfil your order as planned we will contact you to let you know our earliest possible shipment date. Should the delay be unacceptable to you then we will immediately give you a full refund.