Returns, Exchanges & Repairs

We understand that sometimes things go wrong on our side or are not quite as you would like. In exactly the same way as we would look after you in one of our stores we will endeavour to offer you the same after sales service for your online purchase. The most important thing to us is to make sure that you have an Elliot Rhodes product that you love and will enjoy using.

First things first, for all online purchases we offer a no quibble exchange or refund guarantee. So, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out a replacement product or refund you the purchase price.

Please note that items that have been Personalised (embossed) cannot be exchanged or refunded unless faulty.

With every order we send out you will find a Return & Exchange form which is relatively self explanatory. We would just ask that you fill in the relevant parts and pop this form into your package. This will help us handle your return without delay.

Xmas Returns

*For all purchases from 01/11/22 until 23/12/22 we will be offering extended returns until 20/01/23*

Shipping Costs

If you decide to return your order for refund we will of course refund the full value of your order excluding the original shipping cost (unless the item we sent was faulty in which case we will also refund your original shipping charge). The cost of returning the goods to us will however be your responsibility.

Please note that handling and customs fees may have been applied to packages that we have sent outside the UK. If you decide to return your order for refund we will be unable to refund you any costs you may have incurred for any handling/customs fees (unless the product we sent you was faulty), although you may be able to reclaim these through your local tax office.

If we have made an error by sending out an incorrect product or the original product was faulty and are providing you with an alternative product we will compensate you for the cost of your return shipping and of course cover the cost of getting the correct product to you. Please note that where you have ordered an incorrect size this cannot be considered a faulty product.

If you decide to return your purchase for exchange or resizing then you shall be responsible for the cost of returning these goods to us. Elliot Rhodes will cover any costs incurred in returning the new product to you.

If you are returning your purchase either for exchange, repair or refund from outside the UK please state clearly that this is a RETURN and state nominal value of goods £5.

 

WHERE TO SEND RETURNS & REPAIRS

ELLIOT RHODES

Returns Department

79 Long Acre

London WC2E 9NG

United Kingdom

+44 207 730 4000

Please don’t forget to add a note with details of your requirements along with your full name, address, telephone number and e-mail address.

What to do if?

Q: The size of my belt is not correct
A: If your belt does not fit correctly not a problem. Please simply take off the buckle and return the strap to us indicating how much larger or smaller you need your strap to be.
Q: I like the belt but not the buckle
A: Simply take the buckle off the strap and send us back the buckle indicating which alternative style you would rather have.
Q: I’ve had my belt for a while and lost some weight
A: Congratulations! Just send us back your belt strap with a note telling us how much you would like your belt shortened by. There is no cost for this service and we will cover the cost of getting your belt back to you.
Q: A crystal has come out of my buckle
A: Unfortunately on occasion these things can happen but not to worry. Just send us back your buckle and we will endeavour to replace the crystal. We have a large stock of crystals and normally can do this quite quickly but on occasion we will have to send your buckle away for repair which may take longer. Whatever happens we will let you know on receipt what we are doing and give you an approximate timescale for the repair.
Q: Something has gone wrong with my belt
A: Nothing is perfect but the most important thing for you to know is that we stand by our products for as long as you own them. Whether it be a broken stitch or a screw that has come loose just send us your belt so that we can have a look at it. In most cases we can carry out a quick repair in house but on occasion we may have to send your belt back to our factory. Either way we’ll let you know what we are doing and give you an approximate timescale for the repair. In general there is no cost for this but when assessing your belt we will have to take into account its age and usage. If there is going to be any charge we will let you know before proceeding with any repair.
Q: We have sent you a screw set for you to carry out a repair yourself.
A: If we have sent you a screw set to carry out a little home repair then please have a look at the video below which will show you how to do this - it's nice and easy and will take you about 15 seconds.

How to replace a screw in an Elliot Rhodes Belt