Returns, Exchanges & Repairs
We understand that sometimes things go wrong on our side or are not quite as you would like. In exactly the same way as we would look after you in one of our stores we will endeavour to offer you the same after sales service for your online purchase. The most important thing to us is to make sure that you have an Elliot Rhodes product that you love and will enjoy using.
First things first, for all online purchases we offer a no quibble exchange or refund guarantee. So, if you are not happy with your purchase just return it to us, in its original and unworn condition, within 14 days of receipt and we will either send out a replacement product or refund you the purchase price.
*During the Xmas period we offer an extended return policy - for all online purchases from 10/11/23 until 24/12/23 your order can be refunded until 20th January 2024*
Please note that items that have been Personalised (embossed) cannot be exchanged or refunded unless faulty.
With every order we send out you will find a Return & Exchange form which is relatively self explanatory. We would just ask that you fill in the relevant parts and pop this form into your package. This will help us handle your return without delay.
If you decide to return your order for refund we will of course refund the full value of your order excluding the original shipping cost (unless the item we sent was faulty in which case we will also refund your original shipping charge). The cost of returning the goods to us will however be your responsibility.
Please note that handling and customs fees may have been applied to packages that we have sent outside the UK. If you decide to return your order for refund we will be unable to refund you any costs you may have incurred for any handling/customs fees (unless the product we sent you was faulty), although you may be able to reclaim these through your local tax office.
If we have made an error by sending out an incorrect product or the original product was faulty and are providing you with an alternative product we will compensate you for the cost of your return shipping and of course cover the cost of getting the correct product to you. Please note that where you have ordered an incorrect size this cannot be considered a faulty product.
If you decide to return your purchase for exchange or resizing then you shall be responsible for the cost of returning these goods to us. Elliot Rhodes will cover any costs incurred in returning the new product to you.
If you are returning your purchase either for exchange, repair or refund from outside the UK please state clearly that this is a RETURN and state nominal value of goods £5.
WHERE TO SEND RETURNS & REPAIRS
79 Long Acre
London WC2E 9NG
Please don’t forget to add a note with details of your requirements along with your full name, address, telephone number and e-mail address.